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Legal Terms Before You Join

Account terms, eligibility wording, wallet records and data requests are kept together here so you can check the legal position before you open an account.

Access depends on local lawDANA and OVO recordsGoPay and QRIS contextSupport 09:00-01:00 WIB
interwin apk Legal Terms Before You Join
POLICY CONTACTS

Reach Us About Legal Requests

Legal questions need a clear trail, so we keep contact paths tied to your account ID, registered phone and wallet history.

Live chat Use live chat for quick legal account questions, such as a locked profile, name mismatch or access message. We ask for your account ID first, then place the chat record with the related case.
WhatsApp Send WhatsApp messages when you need to attach QRIS receipts, DANA screenshots or identity updates for a legal record check. Our reply window follows 09:00-01:00 WIB, with case numbers added when needed.
Email desk Email is the right path for data correction, account closure, retention questions or formal disputes. Include your registered phone, account ID and the payment reference so our legal support file starts complete.
DATA CONTROLS

How We Handle Account Records

Your legal record is more than a sign-in name; it includes account steps, wallet references, device signals, cookie choices and support history.

Account verification

When you open an account, we connect your phone, email and chosen username to the profile. This supports legal contact, password recovery and wallet matching if a DANA or QRIS reference is later disputed.

Payment records

DANA, OVO, GoPay and QRIS references are stored with timestamps and account IDs. We use those records to check deposit status, match withdrawal requests and answer payment disputes raised through support.

Cookie choices

Cookies help us keep your session active, remember language settings and detect repeated failed sign-ins. You can clear browser cookies, but some account security checks may run again on your next login.

Device handling

On Android, you can clear local app data through Settings > Apps > interwin apk > Storage. That removes device-held session files, while account records on our side remain subject to legal retention needs.

Retention checks

Some records are kept after account closure, including transaction references, dispute messages and security logs. We retain them only for account protection, payment reconciliation and legal response where local law permits.

Change requests

Ask for corrections through email or WhatsApp with your account ID and registered phone. We may request a recent payment reference before changing a name, email or wallet-linked detail.

Legal Questions About Your Account

These answers cover the legal issues you are most likely to check before opening or changing an account with us. They focus on eligibility, data, wallet records, cookies and contact steps rather than general lobby use. If your case involves a live dispute, send one message with your account ID, registered phone and the related DANA, OVO, GoPay or QRIS reference.

Your access depends on local law. We provide account services where local law permits, and we may block or review an account if location, payment route or support history points to restricted use.

We keep profile details, login history, wallet references, support messages and security signals tied to your account. These records help us verify ownership, answer disputes and keep payment decisions traceable.

Yes. Contact email support or WhatsApp with your account ID, registered phone and the detail that needs correction. We may ask for a recent DANA, OVO, GoPay or QRIS reference before changing records.

Payment references link your wallet activity to your account file. They help us confirm ownership, separate similar names, investigate disputes and avoid sending private account details to the wrong person.

Cookies support session access, sign-in checks and security alerts. Clearing cookies may sign you out, but it does not erase account records, wallet references or support cases already held by us.

You can request account closure through email support. Some records may remain after closure, including transaction references and dispute logs, when retention is needed for legal response, payment checks or security review.

Start with live chat if you can still sign in, or email us if the account is locked. Include your account ID, registered phone, device type and any displayed restriction message.